Mellow Limited Warranty
Though we try our best to provide the highest quality possible, we understand that, once in a very long while, a product may have a manufacturing defect and qualify to be replaced under warranty.
After reviewing our warranty guidelines, if you find the product is covered, please register your product first and our team member will reach out to you.
Who & what is covered?
Mellow’s limited warranty covers defects in workmanship and materials. Warranty may only be claimed by the original purchaser for products purchased from Mellow as a new product.
MELLOW branded mattresses come with a 10-year warranty*, bed frames excluding our adjustable beds come with a 5-year warranty, adjustable beds come with a 2-year warranty for electrical components and 5-year warranty for the metal frame, memory foam toppers come with a 3-year warranty, box springs come with a 5-year warranty and sofas, loveseats, armchairs, ottomans, and tables come with a 1-year warranty against manufacturing defects.
Warranty coverage begins on the date of purchase and will only apply to registered products. The warranty period does not get extended from the original purchase date if replacement parts are required. The entire warranty process may take up to 4 - 6 weeks to be completed and covers only the product, not including any cost associated with transportation, inspection or removal of products. Please dispose of the defective products at your discretion.
If a product fails due to manufacturing defects, MELLOW will repair or replace it at its discretion and reserves the right to substitute comparable materials or models. MELLOW does not guarantee that the replacement part will match the existing piece or product.
*10-Year Limited Mattress Warranty
Once your product is deemed defective, we will offer the following remedies corresponding to the time period of your warranty.
In year 1 of your warranty, we will send you a new mattress at no charge.
In years 2-4, we will replace your mattress at a 30% cost of the original price.
In years 5-7, we will replace your mattress for 50% of the original price.
In years 8-10, we will replace your mattress for 75% of the original price.
The costs for your mattress replacements will be invoiced to you separately. You may keep your original mattress or donate it at your discretion.
What is not covered?
For all products, the following items are NOT covered by warranty:
Wear and tear; seams coming apart from usage overtime
Comfort preference, normal changes in softness or resilience (including impressions, sagging less than 1.5 inches in depth)
Overall height changes over time after use (less than 1 inch)
Bent perimeter border rods due to moving or bending the sleep set
Misuse or improper maintenance, including use with a wooden plank base
Stains, soiling, tears, burns or fluid penetration
Replacement of another piece of sleep set, unless also defective
Damage resulting from transit or handling
Noise created by the product
Prior claim processed
Please note, if it is determined that an indentation is caused by misuse, abuse or factors other than a product defect, this warranty will not be applicable. If your product is soiled or stained in any matter, it is considered to be in an unsanitary condition. The warranty is therefore void and we cannot proceed with the claim.